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Last Updated: June 30, 2026
These Terms of Service (“Terms”) govern your access to and use of the Apex Suite AI software platform and related services (the “Service”). By creating an account, accessing, or using the Service, you agree to be bound by these Terms.
0. DEFINITIONS
For purposes of these Terms:
1. ACCOUNTS AND ELIGIBILITY
1.1 Eligibility.
You must be at least 18 years old and capable of forming a binding contract under applicable law to use the Service. By accessing or using the Service, you represent and affirm that you meet these eligibility requirements.
1.2 Account Information and Security.
You are responsible for maintaining accurate and current account information and for keeping your login credentials secure. You may not share your credentials with others or allow any third party to access the Service using your credentials. Your account is non-transferable and may not be sold, assigned, or otherwise transferred to any other person or entity. We strongly encourage you to enable multi-factor authentication (MFA) for enhanced account security. To the maximum extent permitted by law, Apex Suite AI is not liable for any loss or damage arising from any unauthorized use of your account that results from your failure to maintain the confidentiality and security of your credentials.
1.3 Account Activity.
You are responsible for all activity that occurs under your account, including any use by persons you authorize or allow to access the Service. You must notify us immediately of any unauthorized use or suspected security breach.
2. SUBSCRIPTIONS, BILLING, AND PAYMENTS
2.1 Subscription Billing.
The Service is offered on a subscription basis, with fees billed in advance on a recurring monthly or other agreed-upon interval until you cancel. By starting a paid subscription, you expressly authorize Apex Suite AI to automatically renew your subscription at the then-current subscription rate at the end of each billing period, unless and until you cancel in accordance with Section 4.
2.2 Payment Authorization.
You authorize Apex Suite AI and our third-party payment processors to charge your designated payment method for all subscription fees, taxes, and any other applicable charges. Use of a third-party payment processor does not affect our obligations to you under these Terms, and we remain responsible for resolving any billing errors or improper charges to the extent required by applicable law.
2.3 Failed Payments.
If a payment fails, we may retry the charge. If payment remains unsuccessful, we may, after providing notice to the email address associated with your account and a reasonable opportunity to update your payment method, suspend or limit your access to the Service until payment is successfully processed.
2.4 Currency and Fees.
All prices are in USD unless otherwise stated. If you are billed in a different currency, you are responsible for any currency conversion fees or banking charges imposed by your financial institution, and you acknowledge that actual amounts charged may vary due to exchange rates determined by third parties.
3. REFUND AND CANCELLATION POLICY
Apex Suite AI is a usage-based professional operating system powered by AI — not a commodity app. Because our platform delivers real value from the moment you log in, including AI-generated content, automated messaging, and lead generation, our refund policy is scaled based on actual usage and elapsed time rather than offering a blanket full refund. This ensures fairness for all customers while still protecting anyone who genuinely needs to cancel early.
3.1 General Refund Window.
Apex Suite AI offers a fourteen (14) calendar day refund window from the date of initial purchase for core subscription plans, optional upgrades, and Messaging Infrastructure monthly mode fees, subject to the conditions and limitations set forth below. Refund eligibility varies by product type and is determined by usage consumption or elapsed time, as specified in the applicable subsection.
After the fourteen (14) day refund window has elapsed, no refunds will be issued for any product or service. Customers may cancel their subscription or any optional upgrade at any time, and access will remain active through the end of the current billing period.
3.2 Core Subscription Plans (Organize, Operate, Scale).
Refund eligibility for core subscription plans is determined by the percentage of the plan’s monthly usage unit allocation consumed at the time of the refund request.
(a) Refund Tiers
| Usage / Timing | Refund Amount |
| Less than 10% of usage units consumed | Full refund of subscription fee |
| 10% to 25% of usage units consumed | Refund of 75% of subscription fee |
| Greater than 25% to 40% of usage units consumed | Refund of 50% of subscription fee |
| Greater than 40% to 50% of usage units consumed | Refund of 25% of subscription fee |
| Greater than 50% of usage units consumed | No refund |
(b) Reference: Usage Unit Allocations by Plan
| Plan | Allocation / Reference Points |
| Organize: 50 usage units/month | 10% = 5 units | 50% = 25 units |
| Operate: 750 usage units/month | 10% = 75 units | 50% = 375 units |
| Scale: 2,500 usage units/month | 10% = 250 units | 50% = 1,250 units |
(c) Usage Unit Add-On Packs
Purchased usage unit add-on packs are non-refundable once any units from the pack have been consumed. If no units have been consumed, a full refund will be issued within the fourteen (14) day refund window.
3.3 Optional Upgrade: ASAI Teams.
The ASAI Teams upgrade provides access to a team workspace including shared content library, team calendar, Smart Scripts, direct messaging, broadcast channel, gamification, and recognition features. ASAI Teams is available as a monthly subscription across seven tiers based on team size. Because usage of this upgrade is not measured in discrete units, refund eligibility is determined by elapsed time from the date of purchase:
| Usage / Timing | Refund Amount |
| Cancel within days 1–3 | Full refund |
| Cancel within days 4–7 | Refund of 50% of monthly tier fee |
| Cancel within days 8–14 | Refund of 25% of monthly tier fee |
| Cancel after 14 days | No refund |
Cancellation takes effect at the end of the current billing period. Team members are not individually billed for ASAI Teams; only the subscribing leader is subject to this refund policy.
3.4 Optional Upgrade: Social Media Automation ($99.99/month).
The Social Media Automation upgrade provides access to AI-powered content bots, automated scheduling, and engagement tools across connected social media platforms. Because usage of this upgrade is not measured in discrete units, refund eligibility is determined by elapsed time from the date of purchase:
| Usage / Timing | Refund Amount |
| Cancel within days 1–3 | Full refund |
| Cancel within days 4–7 | Refund of 50% of monthly fee ($50.00) |
| Cancel within days 8–14 | Refund of 25% of monthly fee ($25.00) |
| Cancel after 14 days | No refund |
Cancellation takes effect at the end of the current billing period.
3.5 Messaging Infrastructure
3.5.1 One-Time Setup Fee ($247.99).
The one-time Messaging Infrastructure setup fee is non-refundable under all circumstances. This fee covers third-party provisioning costs including A2P 10DLC brand and campaign registration, phone number provisioning and configuration, automation setup, and white-glove onboarding. These costs are incurred at the time of setup and cannot be recovered.
3.5.2 Monthly Mode Fees (Base, Pro, or Command).
Within fourteen (14) days of purchase, refund eligibility is determined by the higher usage percentage of either the email allocation or the SMS segment allocation for the applicable Mode. Whichever channel reflects the greater percentage of consumption shall determine the refund tier:
| Usage / Timing | Refund Amount |
| Zero emails sent AND zero SMS segments sent | Full refund of monthly Mode fee |
| Up to 10% of either allocation consumed | Refund of 75% of monthly Mode fee |
| Greater than 10% to 25% consumed | Refund of 50% of monthly Mode fee |
| Greater than 25% to 50% consumed | Refund of 25% of monthly Mode fee |
| Greater than 50% consumed | No refund |
(a) Reference: Messaging Mode Allocations
| Mode | Allocation / Reference Points |
| Base ($79.99/mo): 2,000 emails + 200 SMS | 10% = 200 emails or 20 SMS |
| Pro ($149.99/mo): 5,000 emails + 750 SMS | 10% = 500 emails or 75 SMS |
| Command ($299.99/mo): 15,000 emails + 2,000 SMS | 10% = 1,500 emails or 200 SMS |
No refund is available for any Mode after fourteen (14) days. Cancellation takes effect at the end of the current billing period.
3.5.3 Email Boosts ($19.99 per +2,000 emails).
Non-refundable once any emails from the boost allocation have been sent. If no emails have been sent, a full refund will be issued within the fourteen (14) day refund window.
3.5.4 SMS Boosts ($39.99 per +500 SMS segments).
Non-refundable once any SMS segments from the boost allocation have been sent. If no segments have been sent, a full refund will be issued within the fourteen (14) day refund window.
3.5.5 Campaign Boosts ($24.99/month per additional campaign).
Non-refundable once the campaign has been provisioned, as each campaign incurs third-party registration, vetting, and approval costs at the time of setup.
3.6 Platform Errors and Service Failures.
In the event of a verified platform malfunction or service outage that materially prevents a customer from using the Service, Apex Suite AI reserves the right to issue refunds or service credits at its sole discretion on a case-by-case basis, regardless of the usage thresholds or time-based conditions set forth above. Such determinations shall be made in good faith based on the nature and duration of the issue and its impact on the affected customer.
3.7 General Provisions
(a) Refund Method. All approved refunds will be issued to the original payment method used at the time of purchase. Refunds may take five (5) to ten (10) business days to appear on the customer’s statement, depending on the payment processor and issuing bank.
(b) How to Request a Refund. Customers may submit a refund request by emailing [email protected] within the applicable refund window. Requests must include the customer’s account email address and sufficient information for Apex Suite AI to identify the transaction (such as the relevant invoice number or payment reference), along with a brief reason for the cancellation. Refund requests will be reviewed and, if approved, processed within three (3) business days, with funds issued back to the original payment method in accordance with the payment provider’s processing timelines.
(c) Chargebacks. Customers are encouraged to contact Apex Suite AI directly before initiating a chargeback with their payment provider. Apex Suite AI reserves the right to suspend or terminate accounts that initiate chargebacks without first attempting to resolve the matter directly.
(d) Modifications. Apex Suite AI reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective upon posting to the Apex Suite AI website or notification to affected customers. The refund terms in effect at the time of the customer’s purchase shall govern any refund request for that purchase.
(e) Disclosure. This Refund and Cancellation Policy is presented to the customer during the checkout process prior to purchase and is accessible at all times via the Apex Suite AI website and within the Service.
3.8 One-Time Service and Setup Fees.
All one-time service fees, setup fees, and configuration fees — including but not limited to Concierge Onboarding, Messaging Infrastructure setup, and any future service or activation fee are non-refundable under all circumstances. These fees cover labor, third-party provisioning costs, and/or dedicated specialist time that is incurred at or shortly after the time of purchase and cannot be recovered.
4. CANCELLATION POLICY
4.1 How to Cancel.
You may cancel your subscription at any time through the in-app cancellation option or by using any other clearly described cancellation method we make available. Cancellation is effective at the end of your current billing period.
4.2 Effect of Cancellation.
Cancellation stops future charges and renewals but does not entitle you to a refund or credit for amounts already paid, except as expressly provided in our Refund and Cancellation Policy or where required by applicable law.
4.3 No Proration.
Fees for prior subscription periods, including renewals, are non-refundable and will not be prorated if you cancel before the end of the current billing period, except where required by applicable law.
4.4 Your Data on Cancellation.
You are responsible for downloading or exporting your data before cancellation or termination becomes effective. We may, but are not obligated to, retain your account data for a limited period after cancellation as described in our Privacy Policy.
4.5 Clear Cancellation Experience.
We provide a clear in-app cancellation option and confirmation so you can manage your subscription without unnecessary friction. After you successfully cancel, we will send a confirmation email to the email address associated with your account as proof of cancellation.
5. TRIALS AND TEST-DRIVE ACCESS
5.1 No Free Trial.
Apex Suite AI does not currently offer a free trial or test-drive period. All subscriptions require payment at the time of purchase. Our fourteen (14) day refund policy (Section 3) serves as the customer protection window. Apex Suite AI reserves the right to introduce trial or promotional access in the future, at which point this section will be updated accordingly.
6. ACCEPTABLE USE
You agree not to:
Apex Suite AI may suspend or terminate access to the Service if we believe, in good faith, that you are violating this Section 6. We may also report suspected illegal activity to relevant law enforcement authorities.
7. MESSAGING, COMPLIANCE, AND CUSTOMER RESPONSIBILITY
7.1 Your Responsibility.
If you use the Service to send communications (SMS, email, or other messaging) to contacts, you are responsible for:
7.2 Our Role.
Apex Suite AI provides the platform and infrastructure to enable messaging. We do not provide legal advice regarding messaging compliance, and you should consult with qualified legal counsel regarding your specific compliance obligations.
7.3 No Legal Guarantee.
Use of the Service does not guarantee that your messaging campaigns comply with applicable law. You remain solely responsible for the legality and compliance of your messaging content, recipient lists, and use of the Service.
7.4 Indemnity for Messaging Compliance.
You agree to indemnify, defend, and hold harmless Apex Suite AI and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, fines, penalties, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to your failure to comply with the obligations in this Section 7, including any alleged or actual violation of telemarketing, anti-spam, or data protection laws.
7.5 Prohibited Messaging Content.
You may not use the Service to send or facilitate messaging campaigns that promote or relate to Sex, Hate, Alcohol, Firearms, or Tobacco (collectively, “SHAF-T”), or other categories of content prohibited by applicable carrier or industry rules, except to the extent expressly permitted by such rules and by us in writing.
7.6 Audit and Suspension Rights.
We reserve the right, but not the obligation, to request and review your consent records and related compliance documentation, and to suspend or limit your access to messaging features, or to the Service, if we reasonably suspect non-compliance or if carrier spam complaints, blocking, or other abuse indicators exceed thresholds we or our carriers consider acceptable.
8. DATA, PRIVACY, AND SECURITY
8.1 Data Ownership and License.
All customer data—including leads, contacts, communication logs, deal data, and other information you input or generate through the Service—remains your property. You grant Apex Suite AI a worldwide, non-exclusive, royalty-free license to host, use, process, transmit, and display such data solely as necessary to provide, maintain, secure, troubleshoot, and improve the Service, and as otherwise described in our Privacy Policy and Data Processing Agreement. Upon termination, we will delete or return your data within 30 days, except as required by law or as described in our Privacy Policy.
8.2 Data Protection and Security Practices.
We implement industry-standard technical and organizational measures designed to protect your Personal Data against unauthorized access, use, or disclosure and restrict internal access on a need-to-know basis. In the event of a security incident that materially affects your Personal Data, we will notify you without undue delay and, in any event, within 72 hours of becoming aware of the incident, to the extent required by applicable law.
8.3 No Data-Loss Guarantee; Customer Backups.
While we strive to maintain the integrity and availability of the Service, we do not guarantee that data will never be lost or corrupted. You are responsible for maintaining your own backups or copies of critical data exported from the Service. To the maximum extent permitted by law, Apex Suite AI is not liable for any loss of data resulting from your failure to maintain appropriate backups or from factors outside our reasonable control.
8.4 No Sale of Personal Data.
We do not sell or share your Personal Data with third parties for their own independent marketing purposes, as described in our Privacy Policy.
8.5 Tracking Technologies.
We use cookies and similar tracking technologies as described in our Privacy Policy to operate, secure, and improve the Service. By using the Service, you consent to such use to the extent permitted by applicable law and your preferences.
8.6 Privacy Policy and Data Processing Agreement.
Additional details about data collection, use, and privacy practices are set out in our Privacy Policy, which is incorporated by reference into these Terms. Where we process Personal Data on your behalf as a processor, our Data Processing Agreement (DPA) forms part of these Terms and will be provided to you in writing upon request. The DPA governs, among other things, the subject matter and duration of processing, the nature and purpose of processing, and international data transfers, where applicable.
9. SERVICE LEVELS AND AVAILABILITY
9.1 Uptime Commitment.
Our goal is to provide a reliable platform that businesses can depend on every day. We target at least 99.5% uptime on an annual basis, with planned maintenance scheduled during low-usage periods wherever reasonably possible. Scheduled maintenance for which we provide at least 5 days’ advance notice does not count as downtime for purposes of uptime calculation.
9.2 Incident Response.
In the event of an outage or major incident, we will act promptly to restore service as quickly as reasonably possible and will provide reasonable status updates so you can plan around any disruption.
9.3 No Guarantee of Uninterrupted Service.
Apex Suite AI does not guarantee uninterrupted or error-free operation of the Service and is not responsible for unavailability or degraded performance caused by factors outside our reasonable control, including:
9.4 Remedies for Service Failures.
Your exclusive remedies for service interruptions or failures, to the extent you are entitled to any, are limited to the service credits or other remedies expressly set out in our Service Level Agreement (SLA), if applicable. Apex Suite AI shall not be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, or data arising from service interruptions, even if advised of the possibility of such damages, subject to the overall limitations in Section 14.
9.5 Additional Service Level Details.
For more detailed service level commitments, support response times, and any available credits or remedies, please see our SLA, which is incorporated by reference into these Terms and will be provided to you in writing upon request.
10. INTELLECTUAL PROPERTY
10.1 Ownership.
Apex Suite AI and its licensors own all rights, title, and interest in and to the Service, including all software, features, interfaces, documentation, and branding, excluding customer-owned data.
10.2 License Grant.
You are granted a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes during your active subscription, subject to these Terms.
10.3 Restrictions.
You may not copy, modify, reverse engineer, resell, or create derivative works from the Service, except as expressly permitted in writing.
10.4 Feedback.
If you provide suggestions, ideas, or other feedback regarding the Service (“Feedback”), you acknowledge that Apex Suite AI may use such Feedback for any purpose, including to develop and improve the Service, without any obligation to compensate you, and all rights in such Feedback shall be owned by Apex Suite AI to the maximum extent permitted by law.
11. THIRD-PARTY SERVICES AND INTEGRATIONS
11.1 Third-Party Services.
The Service may integrate with or rely on third-party products or services (for example, CRM systems, communication tools, payment gateways, or lead databases). Your use of any third-party service is subject to that provider’s own terms and policies, which you must review and accept separately.
11.2 No Endorsement or Control.
Apex Suite AI does not control and is not responsible for third-party services, their availability, security, or performance. We do not endorse or assume any responsibility for third-party content, products, or services.
11.3 Third-Party Failures and Data Handling.
We are not liable for any loss of data, service interruption, or other damage arising from failures, changes, or acts or omissions of third-party services. Where such third-party services involve the processing of Personal Data, they will be treated as sub-processors under our DPA and will be subject to appropriate contractual and security safeguards, as described in our Privacy Policy and DPA.
12. AI-GENERATED CONTENT DISCLAIMER
12.1 Not Professional Advice.
The Service may use artificial intelligence to generate, suggest, or assist with content (including email and SMS copy, social media posts, captions, automation prompts, analysis, or recommendations). Any AI-generated content is provided for informational purposes only and is not professional legal, financial, business, medical, or accounting advice.
12.2 Your Responsibility to Review.
You are solely responsible for reviewing, editing, and verifying all AI-generated content for accuracy, appropriateness, and compliance (including with your industry rules, advertising standards, and platform policies) before using it. We make no warranty regarding the accuracy, completeness, or suitability of AI-generated content for your specific needs.
12.3 Consult Professionals.
For legal, financial, business, medical, or other specialized advice, you must consult with appropriately qualified professionals. Do not rely on AI-generated content as a substitute for professional counsel.
13. DISCLAIMERS
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. APEX SUITE AI DOES NOT WARRANT THAT (A) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR BUSINESS GOALS; (B) ANY PARTICULAR BUSINESS RESULTS, SALES OUTCOMES, OR REVENUE TARGETS WILL BE ACHIEVED THROUGH USE OF THE SERVICE; (C) ALL DEFECTS WILL BE CORRECTED OR THAT THE SERVICE WILL BE ERROR-FREE; OR (D) THE SERVICE WILL BE COMPATIBLE WITH ALL THIRD-PARTY SYSTEMS OR SERVICES.
14. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, APEX SUITE AI’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO APEX SUITE AI FOR THE SERVICE IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD 100). APEX SUITE AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS IN THIS SECTION 14 DO NOT APPLY TO EITHER PARTY’S INDEMNIFICATION OBLIGATIONS, VIOLATIONS OF INTELLECTUAL PROPERTY RIGHTS, OR BREACHES OF CONFIDENTIALITY OBLIGATIONS, TO THE EXTENT ENFORCEABLE UNDER APPLICABLE LAW.
15. TERMINATION
15.1 Your Right to Terminate.
You may terminate your subscription at any time via the in-app cancellation process, effective at the end of your current billing period. Termination does not entitle you to a refund of amounts already paid.
15.2 Our Right to Terminate.
Apex Suite AI may suspend or terminate your access to the Service if you:
15.3 Effect of Termination.
Upon termination, your right to access the Service ends immediately. You are responsible for downloading or exporting your data before termination. For details on data retention and deletion after termination, see our Privacy Policy.
16. CHANGES TO THE SERVICE OR THESE TERMS
16.1 Service Changes.
Apex Suite AI may update, modify, or discontinue the Service or any feature from time to time. We will endeavor to provide advance notice of material changes, but we are not obligated to do so.
16.2 Terms Updates.
Apex Suite AI may update these Terms from time to time. For material changes, we will provide notice by email or by displaying a prominent notice within the Service, and we will update the “Last Updated” date at the top of these Terms. The updated Terms will become effective on the stated effective date, which will be at least 14 days after notice is given, except where a shorter period is required to comply with law or to address security, safety, or abuse issues. If you do not agree with the updated Terms, you must stop using the Service and may terminate your subscription before the effective date; your continued use of the Service after the effective date will constitute your acceptance of the updated Terms.
17. SERVICE LEVEL AGREEMENT AND SUPPORT
Our Service Level Agreement (SLA), which describes uptime commitments, response times, and remedies for service failures, is incorporated into and forms part of these Terms and will be provided to you in writing upon request.
18. INTELLECTUAL PROPERTY, COPYRIGHT, & AI-GENERATED CONTENT
18.1 AI-Generated Content Responsibility.
Apex Suite AI’s AI features generate original content based on user prompts. While we take reasonable measures to minimize the risk of generating content that infringes third-party rights, users are solely responsible for reviewing and ensuring that any AI-generated content they publish or distribute does not infringe the intellectual property rights of others. Apex Suite AI makes no representation or warranty that AI-generated content is free from potential intellectual property conflicts, and users assume all risk associated with their use and distribution of such content.
18.2 Copyright Complaints / DMCA Takedown.
If you believe that any content available through the Service infringes your copyright, you may submit a notice to our designated contact at [email protected] with the following information:
18.3 Response to Valid Notices.
Upon receiving a valid notice under Section 18.2, we may remove or disable access to the identified material and may notify the user who posted it. We may, in appropriate circumstances and in our sole discretion, terminate accounts of users who are repeat infringers.
19. GOVERNING LAW, DISPUTE RESOLUTION, & GENERAL INDEMNITY
19.1 Governing Law.
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles.
19.2 Good Faith Negotiation.
Any dispute arising out of or relating to these Terms or the Service will first be addressed through good-faith discussions between you and us. Either party may initiate this process by sending written notice to the other party.
19.3 Binding Arbitration.
If the dispute is not resolved through good-faith negotiation within 30 days, the dispute shall be submitted to binding arbitration in Wyoming under the rules of a mutually agreed arbitration provider (for example, JAMS or AAA). The arbitrator’s decision will be final and enforceable in any court of competent jurisdiction. Each party bears its own arbitration costs unless the arbitrator awards costs otherwise.
19.4 Injunctive Relief.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in court to prevent irreparable harm or to enforce intellectual property rights.
19.5 General Indemnity.
In addition to the specific indemnity in Section 7.4, you agree to indemnify, defend, and hold harmless Apex Suite AI and its affiliates, officers, directors, employees, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to: (a) your violation of these Terms; (b) your misuse or unauthorized use of the Service; or (c) your infringement or misappropriation of any third-party intellectual property or other rights in connection with your use of the Service.
20. MISCELLANEOUS
20.1 Entire Agreement.
These Terms, together with any order forms, the Privacy Policy, the Data Processing Agreement, and the SLA, constitute the entire agreement between you and Apex Suite AI regarding the Service and supersede all prior or contemporaneous agreements or understandings, whether written or oral.
20.2 Severability.
If any provision of these Terms is held invalid or unenforceable by a court or arbitrator, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid.
20.3 Assignment.
You may not assign these Terms or your account without Apex Suite AI’s prior written consent. Apex Suite AI may assign these Terms in connection with a merger, acquisition, or sale of assets without your consent, and you will be bound by any such assignment.
20.4 Waiver.
No waiver of any provision of these Terms is effective unless in writing. Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.
20.5 Headings.
Section headings are for convenience only and do not affect the interpretation of these Terms.
20.6 Contact Information.
For questions, concerns, or notices regarding these Terms, contact us at:
Email: [email protected]
Mailing Address: Apex Suite AI, LLC, 30 N Gould St STE N, Sheridan, WY 82801
$
247
.99
Required per business. Covers the onboarding work to get your messaging system properly set up — intake, brand registration submission with the carriers, phone number provisioning, and infrastructure configuration. With new industry compliance requirements taking effect, this setup ensures your system is built to the latest standards from day one.
What’s included:
For individuals and small businesses getting started with compliant messaging.
$
79
.99
per month
Optional: +1 additional campaign for $24.99 / month (max 2 total)
For growing businesses running consistent outreach across multiple messaging use-cases like promotions, reminders, and follow-ups.
$
149
.99
per month
Optional: Up to +2 additional campaigns for $24.99 / month each (max 4 total)
For established businesses with large contact lists and higher message volume that need infrastructure built for scale.
$
299
.99
per month
Optional: Up to +3 additional campaigns for $24.99 / month each (max 6 total)
For individuals and small businesses getting started with compliant messaging.
$
799
.90
per year
Includes 2 months free
Optional: +1 additional campaign for $24.99 / month (max 2 total)
For growing businesses running consistent outreach across multiple messaging use-cases like promotions, reminders, and follow-ups.
$
1,499
.90
per year
Includes 2 months free
Optional: Up to +2 additional campaigns for $24.99 / month each (max 4 total)
For established businesses with large contact lists and higher message volume that need infrastructure built for scale.
$
2,999
.90
per year
Includes 2 months free
Optional: Up to +3 additional campaigns for $24.99 / month each (max 6 total)
Timeline to send:
Your phone number is provisioned quickly. Carrier review for A2P 10DLC takes approximately 1–4 weeks for full approval. However, some registrations may require additional vetting, documentation, or carrier review depending on the nature of the business, messaging use case, industry category, campaign type, or overall compliance requirements — this window is set by US telecom carriers and applies to every messaging platform, not just Apex Suite. Toll-Free verification (when applicable) takes on average 3–7 days. We’ll keep you updated through every step inside your dashboard.
Need more volume? Add a boost anytime. (Purchase in APP)