0
Your selection
Total$0.00
CheckoutAPEX SUITE AI
June 30, 2026
Apex Suite AI is a usage-based professional operating system powered by AI — not a commodity app. Because our platform delivers real value from the moment you log in, including AI-generated content, automated messaging, and lead generation, our refund policy is scaled based on actual usage and elapsed time rather than offering a blanket full refund. This ensures fairness for all customers while still protecting anyone who genuinely needs to cancel early. Full details below.
Apex Suite AI offers a fourteen (14) calendar day refund window from the date of initial purchase for core subscription plans, optional upgrades, and Messaging Infrastructure monthly mode fees, subject to the conditions and limitations set forth below. Refund eligibility varies by product type and is determined by usage consumption or elapsed time, as specified in the applicable subsection.
After the fourteen (14) day refund window has elapsed, no refunds will be issued for any product or service. Customers may cancel their subscription or any optional upgrade at any time, and access will remain active through the end of the current billing period.
Refund eligibility for core subscription plans is determined by the percentage of the plan’s monthly usage unit allocation consumed at the time of the refund request.
Usage / Timing | Refund Amount |
Less than 10% of usage units consumed | Full refund of subscription fee |
10% to 25% of usage units consumed | Refund of 75% of subscription fee |
Greater than 25% to 40% of usage units consumed | Refund of 50% of subscription fee |
Greater than 40% to 50% of usage units consumed | Refund of 25% of subscription fee |
Greater than 50% of usage units consumed | No refund |
Reference: Usage Unit Allocations by Plan
Plan | Allocation / Reference Points |
Organize: 50 usage units/month | 10% = 5 units | 50% = 25 units |
Operate: 750 usage units/month | 10% = 75 units | 50% = 375 units |
Scale: 2,500 usage units/month | 10% = 250 units | 50% = 1,250 units |
Usage Unit Add-On Packs. Purchased usage unit add-on packs are non-refundable once any units from the pack have been consumed. If no units have been consumed, a full refund will be issued within the 14-day window.
The ASAI Teams upgrade provides access to a team workspace including a shared content library, team calendar, 1-Click Event Access, Smart Scripts, direct messaging, broadcast channel, gamification, and recognition features. ASAI Teams is available across seven tiers based on team size, billed monthly. Team members access the workspace free under the subscribing leader’s plan but must hold their own active Apex Suite subscription (Organize or higher) to be eligible for membership.
Because usage of this upgrade is not measured in discrete units, refund eligibility is determined by elapsed time from the date of purchase:
| Usage / Timing | Refund Amount |
| Cancel within days 1–3 | Full refund |
| Cancel within days 4–7 | Refund of 50% of monthly tier fee |
| Cancel within days 8–14 | Refund of 25% of monthly tier fee |
| Cancel after 14 days | No refund |
Cancellation takes effect at the end of the current billing period. Team members are not individually billed for ASAI Teams; only the subscribing leader is subject to this refund policy. Upon cancellation, the team workspace is frozen — content is preserved and access is paused — until the subscription resumes.
The Social Media Automation upgrade provides access to AI-powered content bots, automated scheduling, and engagement features across connected social media platforms. Because usage of this upgrade is not measured in discrete units, refund eligibility is determined by elapsed time from the date of purchase:
Usage / Timing | Refund Amount |
Cancel within days 1–3 | Full refund |
Cancel within days 4–7 | Refund of 50% of monthly fee ($50.00) |
Cancel within days 8–14 | Refund of 25% of monthly fee ($25.00) |
Cancel after 14 days | No refund |
Cancellation takes effect at the end of the current billing period.
5.1 One-Time Setup Fee ($247.99).
The one-time Messaging Infrastructure setup fee is non-refundable under all circumstances. This fee covers third-party provisioning costs including A2P 10DLC brand and campaign registration, phone number provisioning and configuration, automation setup, and white-glove onboarding. These costs are incurred at the time of setup and cannot be recovered.
5.2 Monthly Mode Fees (Base, Pro, or Command).
Within fourteen (14) days of purchase, refund eligibility is determined by the higher usage percentage of either the email allocation or the SMS segment allocation for the applicable Mode. Whichever channel reflects the greater percentage of consumption shall determine the refund tier:
Usage / Timing | Refund Amount |
Zero emails sent AND zero SMS segments sent | Full refund of monthly Mode fee |
Up to 10% of either allocation consumed | Refund of 75% of monthly Mode fee |
Greater than 10% to 25% consumed | Refund of 50% of monthly Mode fee |
Greater than 25% to 50% consumed | Refund of 25% of monthly Mode fee |
Greater than 50% consumed | No refund |
Reference: Messaging Mode Allocations
Mode | Allocation / Reference Points |
Base ($79.99/mo): 2,000 emails + 200 SMS | 10% = 200 emails or 20 SMS |
Pro ($149.99/mo): 5,000 emails + 750 SMS | 10% = 500 emails or 75 SMS |
Command ($299.99/mo): 15,000 emails + 2,000 SMS | 10% = 1,500 emails or 200 SMS |
No refund after fourteen (14) days. Cancellation takes effect at the end of the current billing period.
5.3 Email Boosts ($19.99 per +2,000 emails).
Non-refundable once any emails from the boost allocation have been sent. If no emails have been sent, a full refund will be issued within the 14-day window.
5.4 SMS Boosts ($39.99 per +500 SMS segments).
Non-refundable once any SMS segments from the boost allocation have been sent. If no segments have been sent, a full refund will be issued within the 14-day window.
5.5 Campaign Boosts ($24.99/month per additional campaign).
Non-refundable once the campaign has been provisioned, as each campaign incurs third-party registration, vetting, and approval costs at the time of setup.
In the event of a verified platform malfunction or service outage that materially prevents a customer from using the Service, Apex Suite AI reserves the right to issue refunds or service credits at its sole discretion on a case-by-case basis, regardless of the usage thresholds or time-based conditions set forth above. Such determinations shall be made in good faith based on the nature and duration of the issue and its impact on the affected customer.
(a) Refund Method. All approved refunds will be issued to the original payment method used at the time of purchase. Refunds may take five (5) to ten (10) business days to appear on the customer’s statement, depending on the payment processor and issuing bank.
(b) How to Request a Refund. Customers may submit a refund request by emailing [email protected] within the applicable refund window. Requests must include the customer’s account email address and sufficient information for Apex Suite AI to identify the transaction (such as the relevant invoice number or payment reference), along with a brief reason for the cancellation. Refund requests will be reviewed and, if approved, processed within three (3) business days, with funds issued back to the original payment method in accordance with the payment provider’s processing timelines.
(c) Chargebacks. Customers are encouraged to contact Apex Suite AI directly before initiating a chargeback with their payment provider. Apex Suite AI reserves the right to suspend or terminate accounts that initiate chargebacks without first attempting to resolve the matter directly.
(d) Modifications. Apex Suite AI reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective upon posting to the Apex Suite AI website or notification to affected customers. The refund terms in effect at the time of the customer’s purchase shall govern any refund request for that purchase.
(e) Disclosure. This Refund and Cancellation Policy is presented to the customer during the checkout process prior to purchase and is accessible at all times via the Apex Suite AI website and within the Service.
$
247
.99
Required per business. Covers the onboarding work to get your messaging system properly set up — intake, brand registration submission with the carriers, phone number provisioning, and infrastructure configuration. With new industry compliance requirements taking effect, this setup ensures your system is built to the latest standards from day one.
What’s included:
For individuals and small businesses getting started with compliant messaging.
$
79
.99
per month
Optional: +1 additional campaign for $24.99 / month (max 2 total)
For growing businesses running consistent outreach across multiple messaging use-cases like promotions, reminders, and follow-ups.
$
149
.99
per month
Optional: Up to +2 additional campaigns for $24.99 / month each (max 4 total)
For established businesses with large contact lists and higher message volume that need infrastructure built for scale.
$
299
.99
per month
Optional: Up to +3 additional campaigns for $24.99 / month each (max 6 total)
For individuals and small businesses getting started with compliant messaging.
$
799
.90
per year
Includes 2 months free
Optional: +1 additional campaign for $24.99 / month (max 2 total)
For growing businesses running consistent outreach across multiple messaging use-cases like promotions, reminders, and follow-ups.
$
1,499
.90
per year
Includes 2 months free
Optional: Up to +2 additional campaigns for $24.99 / month each (max 4 total)
For established businesses with large contact lists and higher message volume that need infrastructure built for scale.
$
2,999
.90
per year
Includes 2 months free
Optional: Up to +3 additional campaigns for $24.99 / month each (max 6 total)
Timeline to send:
Your phone number is provisioned quickly. Carrier review for A2P 10DLC takes approximately 1–4 weeks for full approval. However, some registrations may require additional vetting, documentation, or carrier review depending on the nature of the business, messaging use case, industry category, campaign type, or overall compliance requirements — this window is set by US telecom carriers and applies to every messaging platform, not just Apex Suite. Toll-Free verification (when applicable) takes on average 3–7 days. We’ll keep you updated through every step inside your dashboard.
Need more volume? Add a boost anytime. (Purchase in APP)